Getting Ready to Respond
1. Make a list of the reasons why you are unable to fulfil the request.
2. Examine the priorities of your task.
3. Put yourself in the position of your boss.

4. Think about your language choice.



Getting Close to Your Boss
1. Choose a time that works for your boss.
2. Be brief.
3. Describe yourself.
4. Avoid delaying too long.



Providing constructive substitutes
1. I advise you to rearrange your priorities.
2. Nominate a coworker
3. Introduce new work schedules.